STORE - GENERAL TERMS OF SALE
ARTICLE 1 – SUBJECT
These general terms of sale apply to all online sales concluded between Editions Quo Vadis, French Simplified Public Limited Company, with a share capital of 4,671,000 Euros, with a registered office located at 14, Rue du Nouveau Bêle, 44470 Carquefou, France, registered with the Trade and Companies Register of Nantes under number 054 807 748 (hereinafter referred to as the “Seller”) and any person domiciled in a European Union country making an online purchase (hereinafter referred to as the “Customer”) via the Seller’s website www.store.quovadis.eu (hereinafter referred to as the “Website”).
The Customer declares having read these general terms of sale before placing an order by ticking the corresponding box. They are expressly accepted without reservation by any Customer making an online purchase via the Seller’s website. The Customer waives the right to make use of provisions which are contrary or not expressly specified in these general terms of sale.
The Seller reserves the right to modify these general terms of sale at any time. Any new version will apply to all orders placed after its first posting on the Website.
ARTICLE 2 – ORDERS
To place an order, the Customer must proceed as follows:
Step 1: Choose their articles and add them to the shopping cart
Step 2: Confirm the contents of the shopping cart after checking it and correcting any errors
Step 3: Log in, i.e. fill in personal details
Step 4: Choose a payment method and accept these general terms of sale in their entirety and without reservation by ticking the corresponding box
Step 5: Confirm payment
Any order definitively placed by the Customer is followed by a confirmation email, which confirms registration of the order by the Seller.
The Seller reserves the right to refuse any order from the Customer in the event of an unsettled dispute relating to payment of a previous order or on any other legitimate grounds.
Orders are placed in English.
Pursuant to current regulations, the Seller informs the Customer that any order placed that exceeds 120 Euros will be archived for 10 years, and that a copy of the sales agreement will be sent to any person who requests it, subject to the cost of reproduction and sending.
ARTICLE 3 – AVAILABILITY
The offers presented by the Seller are valid as long as they remain online on the Website, and are subject to stock availability.
The photographs in the catalogue are as accurate as possible, but may not provide exact similarity to the product offered, particularly with regard to colours.
Should one or more products ordered by the Customer be unavailable, the Seller undertakes to inform the Customer as soon as possible and to refund them without delay, at the latest within 14 days of the Customer’s payment. The refund will be made by credit transfer to the Customer’s bank account. The Customer’s order will then be cancelled automatically.
ARTICLE 4 – PRICE - PAYMENT
All prices are indicated in Euros and include all taxes but not shipping costs. Any change in the VAT rate will be automatically reflected in the sale price of products.
The products are billed to the Customer according to the prices stated on the Website at the time of the order.
The invoices are payable in full in one payment.
Payments are made by card: Visa, Mastercard, debit card; or PayPal.
The Customer guarantees the Seller that they have the required authorisations for using the chosen payment method when placing the order.
The Seller reserves the right to suspend the processing of any order and any delivery in the event of refusal of payment authorisation by officially accredited bodies.
The Seller also reserves the right to refuse delivery or to honour an order from a Customer who has not paid for a previous order or with whom a payment dispute is pending.
Payment is confirmed upon receipt of any additional information requested.
The delivery period shall run from the date at which payment is confirmed.
ARTICLE 5 – PAYMENT SECURITY
The Website is equipped with a secured online payment system.
ARTICLE 6 – DELIVERY
Any order placed via the Website will be dispatched by Colissimo to the delivery address provided by the Customer in their order and, to European Union countries only, within 10 working days of order payment confirmation.
This timeframe corresponds to the dispatch deadline and not the delivery deadline to the address indicated by the Customer.
Shipping costs shall be borne by the Customer.
Late delivery - In the event of late delivery, the Customer has the right to cancel their order by sending an email to the following address: firstname.lastname@example.org clearly specifying the references of the order to be cancelled, if after asking the Seller to make the delivery within a reasonable additional timeframe, the latter has failed to do so.
The Customer will then be refunded promptly and at the latest within 14 days following the date of cancellation of the order. However, if the product was received after cancellation of the order by the Customer, the latter will return it to the Seller and the sums paid, including return costs, will be refunded to them in full upon receipt by the Seller of the complete product in its original condition.
Defects / non-conformity - The Customer is required to check the condition of the package and products upon receipt. In case of defects concerning the package or products (damage, open or damaged package, missing items or defective product), the Customer must note their complaints about the delivery on the carrier's receipt slip and imperatively inform the Seller within 3 days of receipt of the package.
Any claim related to a problem of non-conformity of the products in relation to the purchase order must be made by the Customer to the Seller within 7 calendar days from receipt of products. Any claim submitted after this time will be rejected by the Seller.
In case of defects or non-conformity, the Customer will return the product to the address indicated by the Seller by Colissimo at the Seller’s expense and will request either a refund of all sums paid for this product or the replacement of the defective or non-conforming product by an equivalent product.
Complaints procedure – All complaints, whatever their nature, must be communicated by the Customer as a matter of priority by email to the following address: email@example.com clearly specifying the references of the order.
ARTICLE 7 – RIGHT OF WITHDRAWAL
The Customer has a legal period of 14 clear days as of the date of receipt of the products to exercise their right of withdrawal, without having to provide a reason or pay any penalty. The withdrawal period expires fourteen days after the day on which the Customer, or a third party other than the carrier and designated by the Customer, physically takes possession of the products.
The products must be unused, in perfect condition suitable for resale, and must be returned in their original packaging.
To exercise their right of withdrawal, the Customer may use the withdrawal form available on the website by clicking on the section provided for this purpose, although this is not compulsory. The Customer may also notify their withdrawal decision by means of a clearly worded statement (for example, a letter sent by post or an email) specifying the references of the order, their contact details, and their return request. Regardless of the means of withdrawal used, the Seller will send them a return slip by email, to be printed. It is essential that this return slip is enclosed with the package, along with a copy of the invoice. The Customer must retain proof of postage of the package. In the event of loss of the package, no refund will be provided without this proof of postage.
The Seller will refund the Customer the price of the returned product and the postage costs charged to the Customer, within 14 days of the date on which the right of withdrawal was exercised, using the same means of payment as used by the Customer for the original transaction, unless the Customer and Seller expressly agree a different means; in any event, this refund will not entail any charges for the Customer.
The Customer must return the product to the address provided on the return slip without excessive delay, and under all circumstances, fourteen days at the latest after the Customer has communicated their withdrawal decision. Return charges resulting from exercising the right of withdrawal shall be borne by the Customer. Consequently, sufficient postage must be paid to avoid any penalty to the Seller on receipt, failing which this penalty shall be deducted from the refund. Cash-on-delivery packages are systematically refused.
ARTICLE 8 – LIABILITY
Legal guarantee - All products supplied by the Seller benefit from the legal guarantee of conformity provided for under Articles L.211-4 to L.211-14 of the French Consumer Code and the legal guarantee against hidden defects provided for under Articles 1641 to 1649 of the French Civil Code.
The Customer benefits from a deadline of two years as of delivery of the product in which to act. They may choose between repair or replacement of the goods. They are not required to provide proof of the product’s conformity defect.
The Customer may decide to implement the guarantee against hidden defects as set out in Article 1641 of the French Civil Code, in which case they may choose between annulment of the sale or a reduction in the sale price, pursuant to Article 1644 of the French Civil Code.
The Seller is accountable to the Customer for the proper implementation of the sales agreement. However, the Seller shall not be deemed liable for the non-implementation or improper implementation of the agreement in the event of force majeure as recognised by the law, or in the event of a fact attributable to the Customer or in the event of an underlying problem in the use of the internet network.
ARTICLE 9 – INTELLECTUAL PROPERTY
All texts, graphics, illustrations, and photographs reproduced on the Website are the property of the Seller and are reserved under intellectual property law. As such, the use of the Website by the Customer is strictly reserved for private use. Any total or partial reproduction of the Website is strictly prohibited.
ARTICLE 10 – DISPUTE RESOLUTION
These general terms of sale as well as online purchase/sale transactions are governed and interpreted by the laws of France.
Any dispute will be brought before the competent courts in Nantes.